Refund & Cancellation Policy

At Twisted Moose Games, we want our players to be entirely happy with their digital upgrades. Because our subscription tier unlocks immediate access to digital companion states, we operate under the following clean, fair guidelines:

1. Subscription Cancellations

You are completely in control of your billing. You can modify or cancel your recurring subscription at any moment by navigating to your User Profile and clicking Manage Subscription. No awkward customer service emails or phone calls required. Following cancellation, your membership privileges remain unlocked until your current billing period finishes.

2. Refund Eligibility

• Digital Subscriptions: Due to the instant delivery of premium content, we generally do not issue retrospective refunds for partial months or unused time.
• Accidental Renewal: If your account accidentally auto-renewed and you haven't interacted with premium features since the charge, submit a ticket via our Support Page within 48 hours of the transaction for a full, manual reversal.
• Physical Card Products: If you purchased physical card items directly from our shop, refunds are fully available within 14 days of delivery, provided the card deck remains unopened, sealed, and in pristine condition. return shipping costs are covered by the buyer.